Servicing of Jenway Products

Our dedicated service staff are on hand to help in the unlikely event that your Jenway equipment develops a fault. Please contact them by one of the following means with a clear description of the problem;
Tel: +44 (0) 1785 810475
Fax: +44 (0) 1785 810471

On occasion it may be necessary for your equipment to be sent back to our service department for repair. In this case please contact the service department for a reference number, which you should include with your faulty equipment. Please also ensure you include a clear description of the fault and a completed copy of our decontamination certificate, to certify that the returned item is not contaminated with any harmful substance. The decontamination certificate is available as a download, or contact us and we will be happy to fax you a copy. Please clearly mark the package for the attention of the service department and post to the following address:

Service Department
Bibby Scientific Ltd
Beacon road
ST15 0SA

All replacement parts are guaranteed for 1 year and where ever possible returned equipment is turned around within 10 working days. Please contact our service department for further information on onsite repairs and equipment calibration services.

Decontamination Certificate
Warranty Registration and Information
Instruction manuals
Product Literature
ISO 9001 Certificate
73 series service shot