Our dedicated service staff are on hand to help in the unlikely event that your Jenway equipment develops a fault. Please contact them by one of the following means with a clear description of the problem;
Tel: +44 (0) 1785 810475
Fax: +44 (0) 1785 810471
On occasion it may be necessary for your equipment to be sent back to our service department for repair. In this case please contact the service department for a reference number, which you should include with your faulty equipment. Please also ensure you include a clear description of the fault and a completed copy of our decontamination certificate, to certify that the returned item is not contaminated with any harmful substance. The decontamination certificate is available as a download, or contact us and we will be happy to fax you a copy. Please clearly mark the package for the attention of the service department and post to the following address:
Bibby Scientific Ltd
All replacement parts are guaranteed for 1 year and where ever possible returned equipment is turned around within 10 working days. Please contact our service department for further information on onsite repairs and equipment calibration services.